HOTEL PETIT SAINT-HONORÉ
21 Rue de Penthievre, 75008 Paris
Phone: +33 (0)1 43 59 87 63
Website design and production:
D-EDGE – D-EDGE SAS,
14/16 boulevard Poissonnière,
+33(0)1 44 71 05 05
WPEngine, Inc. Irongate House,
22-30 Duke’s Place Londres, EC3A 7LP, UK
Phone : 08 00 50 53 049
In the event of a dispute:
For the ombudsman:
Having contacted the dispute team at the Hotel Petit Saint Honoré and in the absence of a satisfactory response within 1 month, the customer can contact the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman), contact details and procedures for which are available on the website: www.mtv.travel.
The Hôtel Petit Saint Honoré does not conduct telemarketing among its customers. Any calls made to its customers regard reservation follow-up and billing only. However, if you wish to refuse all telemarketing, you can subscribe to an opposition list here: http://www.bloctel.gouv.fr/.
In the context of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, Petit Saint-Honoré, as data controller, is likely to collect and process personal data about you.
We are committed to respecting the rules for protecting the privacy of prospects and visitors to our website, mobile site, online store and mobile applications. All the processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the law “Informatique et Libertés” of January 6, 1978 as amended and the General Regulations on Data Protection (EU Regulation 2016/679) or “GDPR”.
WHAT ARE OUR COMMITMENTS REGARDING PERSONAL DATA PROTECTION?
Le Petit Saint-Honoré undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its website, mobile site, online store and mobile applications and of any other person whose personal data it processes.
Le Petit Saint-Honoré undertakes to comply with the regulations applicable to all the processing of personal data that it implements:
Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
Your personal data is stored in an adequate, relevant manner and is limited to what is necessary in relation to the purposes for which it is processed;
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.
Le Petit Saint-Honoré implements the appropriate technical and organizational measures to guarantee a level of security adapted to the inherent risk of its processing operations, meet regulatory requirements and protect the rights and data of the people concerned when designing operations. treatment.
In addition, Petit Saint-Honoré contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).
WHICH PERSONAL DATA WE COLLECT
A – Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may directly collect the following categories of personal data:
a) personal contact details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) the identifiers used to access your online account, i.e. the user name and the password. This is necessary for us to create a personal user account;
c) exchanges with us, which may include details of conversations through chat, customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Generally the invoice in your name, your billing address and payment details such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.
B – Personal data concerning minors
Le Petit Saint-Honoré does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.
If personal data concerning children is collected via our website, mobile site, online store and mobile applications, the parents or holders of the exercise of parental authority have the possibility of opposing it by contacting us at address given at the bottom of this page.
HOW ARE PERSONAL DATA COLLECTED?
A – Means of collecting your data
In the context of our relations, you are likely to communicate your personal data to us by various means and in particular on our website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by filling in the various forms. collection, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you post comments on our social network pages, when you establish any contact with our establishment or when you otherwise provide us with your personal data.
B – IP address
The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each of your requests on the site, our servers record the trace of your passage. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that identifies you, which means that your session will be recorded, but will remain anonymous to us.
C – Respect for your privacy
We are committed to protecting your privacy and respect the following 2 principles.
We do not associate any information with your cookies that can identify you directly and personally. Cookies do not in any way allow us to know your address, your date of birth, your telephone number or any other information allowing you to be identified.
We do not provide any personal information to advertisers or third-party sites that display our interest-based ads.
If your computer or mobile is used by several people, or if it has several navigation software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
D – Links to third-party sites
Our website, mobile site, online store and mobile applications may contain links to third-party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by the confidentiality policy and the conditions of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
WHAT IS THE DATA THAT MAY BE COLLECTED FOR?
Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended for to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is in particular necessary:
To ensure the performance of the service contract;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our establishment (including developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
To allow you to benefit from all the services or services available on our establishment’s website, its mobile site, its store and its mobile applications:
creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ;
To allow you to browse our websites;
To best match our information, notices, offers and other forms of services to your interests;
To facilitate the completion of administrative formalities relating to the reservation and purchase.
CHOW LONG ARE YOUR DATA RETAINED?
Le Petit Saint-Honoré undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.
The retention periods are defined according to the processing purposes implemented by Petit Saint-Honoré and take into account in particular the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods as well as CNIL recommendations concerning certain categories of data processing. The data is generally kept for a period of 3 years from their collection or the last contact from you.
WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, the Petit Saint-Honoré asks its service providers to put in place strict confidentiality and protection measures for this data.
B – Transfers of data outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, Petit Saint-Honoré will make every effort to ensure that this international transfer of data has an adequate level of security and guarantees.
HOW TO EXERCISE YOUR RIGHTS?
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.
In addition, any minor at the time of collection of their personal data can obtain their erasure as soon as possible.
These rights can be exercised by mail to the following address:
The Petit Saint-Honoré, 21 rue de Penthièvre, PARIS 75008
Tel: +33 (0)1 43 59 87 63
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity.
You also have a right of appeal to the Commission Nationale de l’Informatique et des Libertés in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.
COMPUTER SECURITY / SECURING TRANSACTIONS
Ensuring the security and confidentiality of the personal data that you entrust to us is a priority for the Petit Saint-Honoré.
We thus implement all useful technical and organizational measures, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or unlawfully.
We offer you a secure online payment system using the latest technologies.
Le Petit Saint-Honoré strives to fight against identity theft practices on the Internet.
This is the reason why we use, for example, a device for detecting fraudulent payments made by bank card. This device is intended to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data are based on everyone’s best practices. This is the reason why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (especially in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.